Pharmacy Manager

CVS Health•02258 - Connecticut CVS Pharmacy, L.L.C., CT

12d•$70 - $91

About The Position

CVS Health is seeking a Pharmacy Manager to lead and develop a retail pharmacy team delivering safe, compassionate, and effective patient care. The manager serves as a role model, promotes best practices, leads the team through change, identifies performance opportunities, supports program awareness, onboards new colleagues, and recognizes team success. The role includes working at the bench, providing meaningful patient counseling, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager is responsible for effective management of pharmacy operations and staff. This includes safe prescription dispensing, counseling and immunization; coaching team members; overseeing workflow, inventory, training, scheduling, and performance; ensuring regulatory compliance; and collaborating with the Store Manager and broader healthcare team. The manager fosters a safe, inclusive, and psychologically supportive environment and supports pharmacist-delivered clinical services where permitted. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $70.00–$91.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients.
Verbal and written communication skills, including active listening.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate and receive detailed information orally.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
Oversee pharmacy team members during bench shifts, coaching them and following up to improve pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete training needed for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture that values feedback and psychological safety.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate and empower team members, promote collaboration and high performance, solve problems, adapt to change, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.