Pharmacy Manager

CVS Health•Tallassee, AL

22d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and promote safe, compliant pharmacy operations. They serve as role models, coach colleagues, support change, recognize success, and identify performance opportunities. The role includes working at the bench, counseling patients, supporting immunization and clinical care services, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and team performance, including onboarding and training pharmacists and technicians, overseeing workflow and prescription fulfillment, managing inventory, scheduling, developing talent, reviewing business reporting, and addressing operational gaps. They partner with store leadership, support a safe and inclusive work environment, and maintain relevant clinical and technical skills. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Friendly customer service and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurate exchange of detailed information.
Ability to use mathematics for prescription calculations, including quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, collaborate, motivate, coach, provide feedback, and address team performance.
Physical ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, repeatedly use fingers, handle items in multiple directions, adjust machines precisely, stoop, and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen performance measures.
Direct pharmacy workflow procedures and use of safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard new technicians and pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure required training for licensure is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture that values colleagues, encourages feedback, and takes relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible, and empower the team to provide holistic care.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Lead by example; delegate, empower, motivate, coach, give feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.