Pharmacy Manager

Walgreens•Pasadena, CA

39d•$74 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services while ensuring prescriptions are accurately compounded, reviewed, dispensed, and verified in compliance with regulatory requirements and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager also provides services such as immunizations, diagnostic testing, medication management, and disease-state management. This position leads pharmacy operations, including staff scheduling and workflow, opening and closing, compliance, insurance claim resolution, pharmacy systems, documentation, and department maintenance. It works with the Store Manager, healthcare providers, centralized support, pharmacy staff, and the local medical community to improve service, business performance, and community health awareness. The manager hires and develops staff, addresses employee relations, and maintains required licenses, credentials, and professional knowledge.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve concerns, answer questions, and model customer-service practices that support a positive and inclusive patient experience.
Promote Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost options, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, suggestions, opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale technology; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, and efficient department.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and welfare to support team morale and positive working relationships.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and seek feedback and professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.