Pharmacy Manager

CVS Health•Lancaster, PA

7d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe, and compliant patient care. The role sets a positive example, promotes best practices, supports change, identifies performance opportunities, and recognizes team members. The manager oversees pharmacy operations and team performance, supports accurate prescription fulfillment, counsels patients, offers immunizations and clinical services where permitted, manages inventory, and ensures compliance with applicable laws and regulations. The role also includes onboarding and training pharmacists and technicians, managing schedules and performance, partnering with the Store Manager on staffing and cross-training, and developing action plans based on business reporting. The Pharmacy Manager is expected to foster an inclusive, psychologically safe team environment and maintain relevant clinical and technical skills.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Problem-solving skills to identify challenging interactions and choose an appropriate course of action.
Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; and performing close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey and receive detailed information through spoken communication.
Team leadership skills, including delegation, collaboration, motivation, coaching, feedback, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy staff during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and using safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard and train new technicians and pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a talent pipeline of colleagues cross-trained for pharmacy work and monitor their required training.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, and write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture and encourage feedback.
Maintain clinical and technical skills, including completing company-required training and continuing medical education.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate and empower team members, motivate staff, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.