Pharmacy Manager

Walgreens•Point Pleasant, NJ

17d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance and engagement, and staff development through training, coaching, and performance management. The manager counsels patients, performs pharmacist duties, maintains regulatory compliance, improves pharmacy operations, and works with store leadership, healthcare providers, insurers, and centralized support to resolve issues and expand community health services. The role also manages pharmacy staffing, performance, documentation, technology, asset protection, and relationships with the local medical community.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific pharmacy experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co. (internal candidates only).
For internal candidates: an average rating of at least 3.7 on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that provide a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and coordination; and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients in using them.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve payment and patient issues with insurers and medical providers and participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
Prepare and submit records, reports, and other documentation required to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, and manage staff training and formal performance reviews.
Identify high-potential team members and collaborate on their career progression; address employee-relations concerns and support team morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training; and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.