Pharmacy Manager

CVS Health • Winston-Salem, NC

3d

About The Position

At CVS Health, Pharmacy Managers lead and develop a pharmacy team that provides exceptional patient care. They model genuine care, promote best practices, lead through change, identify performance opportunities, support awareness of new programs, onboard pharmacy team members, and recognize colleague success. They work at the bench by coordinating the team, counseling patients, and following legal and regulatory requirements.

The role manages pharmacy operations and team performance, ensuring safe and accurate prescription fulfillment, positive patient experiences, appropriate immunization practices, effective inventory management, and compliance with applicable laws and policies. The Pharmacy Manager partners with the Store Manager and pharmacy colleagues to develop talent, deliver training, support clinical care, and maintain a safe, inclusive, and engaging workplace. This position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer-service and teamwork skills, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
• Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and quantities of bottles needed for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to perform the stated physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, stooping, repetitive finger movements, visual inspection, and occasionally lifting or exerting up to 20 lbs.
• Team leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, model CVS Health’s purpose, and promote safe, appropriate dispensing, counseling, and immunization practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up to improve pharmacy performance measures.
• Direct the team’s use of workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and track completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure on time.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational gaps, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety; invite feedback and take relevant action.
• Maintain clinical and technical skills as the industry evolves, complete required training and CME, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, testing, and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Lead by example; delegate tasks, empower and motivate team members, foster collaboration, reinforce standards, provide feedback, and address performance through coaching, discipline, or termination as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed