Pharmacy Manager

Walgreens•Rochester, NY

About The Position

Provides empathetic pharmacy consulting services to patients regarding effective medication use and drug interaction awareness, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. Ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. Manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement. Supports staff development through training, coaching, and formal performance management. The role leads patient service and pharmacy operations, including counseling patients, dispensing medications, overseeing regulatory compliance, coordinating workflow and staffing, maintaining pharmacy systems and facilities, and addressing insurance and prescription issues. It also manages pharmacy personnel, analyzes business performance, builds relationships with local healthcare providers and the community, and supports health and wellness initiatives. The position requires maintaining current pharmacist credentials and completing required education and company training.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, interpreting prescriptions, and dispensing medications accurately.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients in using them; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections, and work with insurers and medical providers on patient issues and third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures when working in a virtual environment.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to support a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set staff expectations and goals, promote teamwork, recognize improvements, oversee training and formal performance reviews, identify high-potential employees, and support career progression.
Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current through professional reading and communications.
Complete required education credits, training, and learning modules; seek feedback and professional development with support from the Healthcare Supervisor and Store Manager.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.