Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, coaching, and formal performance management. The manager oversees patient-facing pharmacy services and daily operations, including counseling, dispensing, clinical services, regulatory compliance, staffing, insurance claims, technology systems, documentation, and the pharmacy department’s upkeep. The role works with the Store Manager and healthcare colleagues on staff development, business opportunities, performance improvement, and community health and wellness outreach.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
- Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing pharmacy staff work.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Provide patient assistance and resolve issues to support a positive patient experience; model customer service best practices and proactively connect patients with pharmacy and healthcare services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients about medications, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, verification, and accurate dispensing of prescriptions.
- Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflow, oversee scheduling and role assignments, and manage pharmacy opening, closing, and shift changes.
- Apply the Good Faith Dispensing policy and applicable state and federal controlled substance laws when filling prescriptions.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
- Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
- Follow up with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, and allergies, including suggesting alternatives when appropriate.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures and guidelines.
- Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
- Establish staff expectations and goals, promote teamwork, recognize improvement, oversee training, conduct formal performance reviews, and support career progression.
- Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
- Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and seek feedback and professional development.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
- Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
- Develop relationships with local healthcare providers and promote pharmacy services in the community to support business growth and health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
