Pharmacy Manager

Walgreens • Grayson, GA

7d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic medication consulting and preventive and clinical healthcare services, including immunizations, diagnostic testing, medication management, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development.

The Pharmacy Manager leads patient service and pharmacy operations, including medication counseling, dispensing, regulatory compliance, staffing and scheduling, insurance claim resolution, pharmacy systems support, facility upkeep, and required records and reports. The role also manages employee performance and development, communicates relevant health and wellness strategies, analyzes business performance, and builds relationships with the local healthcare community to support pharmacy growth.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may supersede this requirement.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.
• Maintain any required licensing, credentialing, and certification established by federal and state regulations to provide clinical services.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average leadership-behavior rating of 3.7 or above on the most recent performance review, if on file.

Responsibilities

• Provide patient consultations and answer questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Promote a positive patient experience and increase awareness of pharmacy clinical and wellness services, including immunizations, diagnostic testing, medication management, and drug therapy reviews.
• Participate in community events as requested by store or district leadership.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards.
• Establish and manage efficient pharmacy workflow, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
• Apply Good Faith Dispensing policy requirements and comply with state and federal controlled substance laws.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Support pharmacy staff and patients with pharmacy technology systems and identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and conduct or participate in third-party audits.
• Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Provide clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews where applicable by following company procedures.
• Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
• Set staff expectations and goals, promote teamwork, recognize improvement, oversee training, conduct performance reviews, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory, and identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services in the community to support growth and health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager