Pharmacy Manager

CVS Health•Flatwoods, KY

14d•$65 - $81

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance. They serve as role models for compassionate care, oversee pharmacy operations and team performance, support safe and accurate prescription fulfillment, and ensure compliance with applicable laws, regulations, and company policies. The role includes working at the bench, counseling and immunizing patients, addressing performance opportunities, onboarding and training pharmacy colleagues, and supporting clinical services where permitted. The Pharmacy Manager manages the pharmacy team and its operations, including scheduling, inventory, workflow, training, performance reviews, and regulatory compliance. They partner with the Store Manager and pharmacy colleagues to support a healthy talent pipeline, foster an inclusive and psychologically safe team environment, and improve patient care and operational outcomes. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. The anticipated schedule is 48 hours weekly. This is a full-time role with an hourly pay range of $65.00 to $81.00, and eligibility for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to perform the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precise machine adjustments, stooping and bending; close visual work; and lifting or exerting force as described in the posting.
Ability to convey and receive detailed information through spoken communication.
Leadership skills, including setting a positive example, delegating, empowering and motivating team members, fostering collaboration, solving problems, adapting to changing circumstances, and taking accountability.
Ability to coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and develop the pharmacy team, setting a positive example and promoting a culture of excellence, safety, empowerment, and inclusion.
Provide and oversee safe, appropriate dispensing, patient counseling, and immunization practices.
Oversee pharmacy team members during bench shifts; coach them and follow up consistently to strengthen performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance and medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and track timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted, and encourage holistic care across the pharmacy team.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Delegate tasks, motivate and coach team members, provide feedback, and address performance through discipline or termination when necessary.
Perform additional tasks as directed by a Supervisor or Manager.