Pharmacy Manager

Walgreens•Daly City, CA

7d•$74 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescriptions are reviewed, compounded, dispensed, and verified accurately and in accordance with applicable laws, regulations, and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and the performance, engagement, training, and development of pharmacy staff. The Pharmacy Manager manages daily pharmacy operations, including staffing and scheduling, opening and closing, controlled-substance compliance, insurance claim resolution, pharmacy systems, documentation, and department maintenance. The role also works with the Store Manager and local healthcare community to support business planning, health and wellness awareness, and pharmacy growth.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain required licensing, credentialing, and certification as established by federal and state regulations.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, shift changes, and pharmacy opening and closing.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology and systems; support staff and patients with technology and identify productivity improvements.
Ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Establish staff expectations and goals, foster teamwork, recognize performance improvements, oversee training, and conduct formal performance reviews.
Identify high-potential employees and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team-member morale and welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and seek feedback and professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.