Pharmacy Manager

Walgreens•Greensboro, NC

12d•$67 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The manager leads patient-service efforts, counsels patients, performs pharmacist and clinical duties, maintains regulatory and operational compliance, and coordinates pharmacy staffing and daily operations. The role also supports pharmacy technology and insurance processing, works with medical providers and centralized support to resolve patient issues, maintains pharmacy facilities and records, and collaborates with the Store Manager on business planning, staffing, and community health initiatives. Walgreens describes itself as serving nearly 9 million customers and patients daily through approximately 8,500 stores in the U.S. and Puerto Rico, with approximately 220,000 team members. The role remains open until filled. Salary depends on factors including geography, skills, education, and experience; no salary range is provided in the supplied description. Benefits information is available through Walgreens’ benefits website.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness and use of pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and dispensing prescriptions accurately.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify productivity improvements.
Ensure accurate insurance claim processing, resolve issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Maintain, clean, repair, and improve the pharmacy department, including equipment and layout changes.
Prepare and submit pharmacy records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, complaints, and conflicts, and support team-member welfare and morale.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management developments, and pursue practices that improve business acumen and pharmacy performance.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop and maintain relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.