Pharmacy Manager

Walgreens • Willowbrook, IL

22d • $67 - $91

About The Position

The Pharmacy Manager provides patient-centered pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development.

The position oversees pharmacy operations and regulatory compliance, including prescription dispensing, controlled-substance procedures, insurance claims, documentation, pharmacy systems, scheduling, and opening and closing the pharmacy. It also provides clinical and wellness services, supports patients and staff with pharmacy technology, maintains the pharmacy department, and coordinates with providers and centralized support to address patient needs.

The Pharmacy Manager works with the Store Manager on staffing, employee performance, business planning, and strategic opportunities. The role develops pharmacy staff through training, coaching, and performance reviews; builds relationships with the local medical community; and analyzes financial, service, and inventory performance to identify improvements. The manager must maintain required credentials and ongoing pharmacy and healthcare knowledge.

Requirements

• BS in Pharmacy or PharmD from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

• Greet patients, offer assistance, resolve issues, and provide a positive patient experience.
• Model customer-service practices and coach team members in patient care, empathy, and inclusivity.
• Anticipate patient needs and promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other wellness services.
• Participate in community events as requested by management.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, and standards.
• Establish efficient workflow procedures; oversee scheduling, role assignments, coordination, and team suggestions; open and close the pharmacy and manage shift changes.
• Apply Good Faith Dispensing policy requirements and applicable state and federal controlled-substance laws.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately and resolve patient issues with insurers and medical providers, including through third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
• Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
• Prepare and submit records, reports, and documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
• Establish team expectations and goals, promote teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate on career progression.
• Address employee relations concerns, complaints, and conflicts and support team morale and employee welfare.
• Maintain required licensing, credentialing, and certification for clinical services.
• Maintain and enhance pharmacy and healthcare knowledge, complete required education and training, and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager