Pharmacy Manager

Walgreens•Fountain Valley, CA

22d•$74 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, ensures medications are compounded, reviewed, dispensed, and verified accurately, and manages pharmacy workflow, inventory, financial performance, and patient experience. The role oversees pharmacy staff performance, engagement, training, coaching, and professional development while ensuring compliance with applicable regulations and company policies. The manager leads pharmacy operations, including staff scheduling and work assignments, opening and closing, prescription processing, controlled-substance dispensing procedures, insurance claims, documentation, technology support, and department upkeep. The role also provides or oversees clinical services such as immunizations, diagnostic testing, disease-state management, and medication management; works with medical providers and insurance companies to resolve issues; and collaborates with store leadership and the local healthcare community to improve business performance and promote health and wellness services.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain required licensing, credentialing, and certification established by federal and state regulations to provide clinical services.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
Anticipate patient needs and promote pharmacy consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by store or district leadership.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling and assignments, coordinate activities, solicit suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology and systems, support staff and patients using those systems, and identify productivity improvements.
Ensure accurate insurance claim processing; resolve issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable under company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional and presentable.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure employment-law compliance.
Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, conduct performance reviews, and support career progression.
Address employee relations concerns, complaints, and conflicts and support team morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy and healthcare knowledge, pursue professional development, seek feedback, and use leadership mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory and identify performance trends and improvements.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness and growth opportunities.