Pharmacy Manager

CVS Health • Huntsville, AL

9d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role serves as a model for compassionate care, safe dispensing, patient counseling, immunization, and compliance with legal and regulatory requirements. The Pharmacy Manager oversees pharmacy operations and team performance, supports onboarding and training, manages inventory and scheduling, and works with the Store Manager to maintain a cross-trained talent pipeline. The manager also promotes a safe, inclusive, and engaging team culture, reviews business reporting to identify operational gaps, and supports pharmacist-delivered clinical services where permitted. The position requires regular and predictable attendance, including nights and weekends, and may involve working at other locations across the market to meet business needs.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate, switch between tasks, confirm prescription information, and ensure label accuracy.
• Customer-service, team-orientation, verbal and written communication, and active-listening skills.
• Ability to use mathematics to calculate quantities and days’ supply for prescriptions.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to lead by example, delegate, motivate, coach, provide feedback, and adapt while taking accountability.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms; control precision; stoop and bend; and perform close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Ability to accurately convey detailed spoken instructions and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, setting a positive example and coaching colleagues to provide exceptional patient care.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
• Oversee pharmacy staff during bench shifts and strengthen performance measures through coaching and follow-up.
• Ensure safe and accurate prescription fulfillment by following workflow procedures and safety guardrails.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with special attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient-care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, and respond to relevant team feedback.
• Maintain clinical and technical skills through required training and continuing medical education, and seek learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
• Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
• Delegate tasks, motivate team members, provide feedback and discipline, and address team challenges; termination may be part of these duties.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Additional resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed