Pharmacy Manager

CVS Health • Allentown, PA

18d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and support safe, accurate, and compliant pharmacy operations. They model compassionate care, coach colleagues, identify performance opportunities, support novel program awareness, onboard pharmacy team members, and recognize colleague achievements. The role includes working the bench, providing meaningful patient counseling, and following legal and regulatory guidelines.

The Pharmacy Manager oversees the pharmacy team and its performance, including prescription fulfillment, workflow, immunization services, inventory management, training and licensure progress, regulatory compliance, staffing, performance reviews, and operational action plans. The manager partners with the Store Manager on talent planning, supports pharmacist-delivered clinical services where permissible, and builds a safe, inclusive, empowering team culture. The position requires flexibility to meet scheduling and business needs, including regular attendance on nights and weekends.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate over time and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken information accurately.
• Mathematical reasoning skills, including calculating quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills to identify challenging interactions and choose an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision; and stoop to move items between low and high positions.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Leadership and team-management skills, including delegation, motivation, feedback, adaptability, accountability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences by demonstrating empathy and genuine care, collaborating with patients’ healthcare teams, and proactively resolving insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual performance reviews and address gaps.
• Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture and psychological safety by inviting feedback and acting on it.
• Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and reinforce standards and high performance.
• Coach, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed