Pharmacy Manager

CVS Health•Phoenix, AZ

16d

About The Position

CVS Health Pharmacy Managers lead and develop a pharmacy team to provide exceptional patient care. They model the company’s values, promote best practices, guide the team through change, address performance opportunities, support program awareness, onboard new colleagues, and recognize team success. The manager also works at the pharmacy bench, providing meaningful patient counseling and ensuring legal and regulatory requirements are followed. The role includes direct management of pharmacy operations and team performance, safe and accurate prescription fulfillment, patient counseling and immunization services, inventory management, training and onboarding, compliance, scheduling, performance reviews, and business reporting. Pharmacy Managers partner with the Store Manager on talent development and help build a safe, inclusive, and engaging workplace. They maintain clinical and technical skills and support pharmacist-delivered clinical services where permitted by law. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The listed pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The role is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms in multiple directions; adjust machines precisely; and stoop to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects using negligible force.
Ability to communicate and accurately convey detailed spoken instructions and receive detailed information orally.
Leadership skills, including setting a positive tone, delegating, motivating, problem-solving, adapting to change, and taking accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, coach colleagues, and address performance opportunities.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and support their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team environment, and write or oversee the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety; invite feedback and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Lead by example, delegate tasks, empower and motivate team members, and foster collaboration and high performance.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Complete additional tasks as directed by a Supervisor or Manager.