Pharmacy Manager

CVS Health•Denver, CO

16d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain safe, compliant pharmacy operations. The manager serves as a role model, coaches colleagues, supports change, recognizes team success, and identifies performance opportunities. The role includes working at the pharmacy bench, counseling patients, overseeing prescription fulfillment, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager oversees pharmacy team performance, onboarding and training, inventory practices, immunization services, scheduling, and operational reporting. The role partners with the Store Manager to build a pipeline of cross-trained colleagues and oversees Staff Pharmacists and District Support Pharmacists where applicable. The manager also supports pharmacist-delivered clinical services where permitted, maintains current clinical and technical skills, and fosters a safe, inclusive, and empowering team environment. This is a full-time position with anticipated weekly hours of 30. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to a comprehensive benefits package.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including the ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills, such as calculating quantities to dispense and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to adapt, take accountability, solve problems, and support team performance.
Ability to complete the physical demands of the role, including remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen pharmacy performance through coaching and consistent follow-up.
Ensure safe and accurate prescription fulfillment by following and directing the team to follow pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with special attention to protecting cold chain products.
Onboard new Technicians and Pharmacists for the store and district, provide workflow training, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services, where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and provide coaching, feedback, discipline, or termination as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.