Pharmacy Manager

CVS Health•Waltham, MA

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe patient care. The role sets a culture of excellence, models compassionate service, coaches colleagues, supports change, and identifies performance opportunities. The manager works at the pharmacy bench, oversees daily operations and prescription fulfillment, and ensures compliance with applicable laws, regulations, professional standards, and CVS Health policies. Responsibilities include managing and coaching pharmacy colleagues; overseeing workflow, inventory, immunization services, onboarding, training, performance reviews, scheduling, and operational action plans; collaborating with the Store Manager and patients’ healthcare teams; supporting clinical testing and prescribing services where permitted; and fostering a safe, inclusive, and engaging workplace. The position requires regular and predictable attendance, including nights and weekends, and physical activity such as standing or remaining upright for extended periods, reaching, stooping, handling items, and occasionally lifting up to 20 pounds. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, as well as a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning to calculate quantities, days’ supply, and bottles needed for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; handling precision tasks; and close visual acuity.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate and accurately convey or receive detailed spoken instructions.
Leadership skills including delegation, motivation, coaching, feedback, accountability, adaptability, and team development.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, and cultivate a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy bench shifts and strengthen performance through effective coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; conduct annual performance reviews and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reports and develop action plans addressing workflow, service, patient care, and compliance gaps.
Maintain relevant clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered testing and prescribing services where permissible, and encourage holistic care throughout the patient journey.
Comply with relevant laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate attention, focus, adaptability, accountability, communication, customer service, teamwork, mathematical reasoning, and problem-solving.
Lead by example; delegate tasks; empower, motivate, and inspire team members; provide feedback and coaching; and discipline or terminate team members when appropriate.
Perform other tasks as directed by a Supervisor or Manager.