Pharmacy Manager

CVS Health • Kansas City, KS

13d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain safe, compliant pharmacy operations. The role models compassionate care, coaches team members, supports onboarding and training, and identifies performance opportunities. The manager works at the bench, provides patient counseling, supports immunization and clinical care services where permissible, and ensures compliance with legal, regulatory, ethical, and company requirements.

The position involves managing pharmacy staffing and performance, collaborating with the Store Manager and healthcare teams, maintaining inventory practices, reviewing business reports, and developing action plans to address operational and patient-care gaps. The Pharmacy Manager helps create a safe, inclusive, and engaging team environment and remains flexible to meet scheduling and business needs.

Requirements

• Active Pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, verify prescription information and label accuracy, and meet patient and business needs.
• Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription quantities and days’ supply calculations.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, make repetitive finger movements, extend arms, adjust machines precisely, and stoop to move items.
• Ability to perform close-visual-acuity tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Ability to communicate detailed instructions verbally and receive detailed information through oral communication.
• Team-management and leadership skills, including delegation, motivation, coaching, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up on pharmacy performance measures.
• Direct the team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflows, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reports, identify operational insights, and develop action plans for workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture; invite feedback and take appropriate action to support psychological safety.
• Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and provide feedback, coaching, discipline, or termination as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed