Pharmacy Manager

Walgreens•Middletown, NJ

12d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The manager oversees pharmacy operations and clinical services, including counseling patients, prescription review and dispensing, medication management, insurance claim processing, controlled-substance compliance, and required documentation. The role coordinates pharmacy staffing and workflow, maintains pharmacy systems and facilities, resolves patient and provider issues, and works with the Store Manager on business opportunities and performance improvement. The position also leads hiring and performance management in collaboration with the Store Manager, supports employee development and engagement, maintains required credentials and professional knowledge, communicates company health and wellness information to pharmacy staff, and builds relationships with the local medical community to promote pharmacy services.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generic options, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, fulfillment, billing, documentation, training, inventory, and point of sale.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution, and follow company procedures for virtual product review in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, promote teamwork, recognize staff improvements, oversee training and performance reviews, identify high-potential employees, and support career progression.
Address employee relations concerns, monitor staff welfare, resolve complaints and conflicts, and support team morale.
Maintain required licensing, credentialing, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training.
Pursue professional development, monitor personal performance, solicit feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop and maintain relationships with local physicians, nurses, and other healthcare providers; promote pharmacy services and support community health and wellness awareness.