Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and engagement, while overseeing staff training, coaching, and formal performance management. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, maintaining regulatory compliance, coordinating pharmacy workflow and staffing, and supporting pharmacy technology and insurance claim processing. The role also manages pharmacy facilities and records, develops staff, analyzes pharmacy performance, and builds relationships with local healthcare providers and the community to support business growth and health and wellness awareness.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, resolve concerns, answer questions, and model customer service practices that promote a positive and inclusive patient experience.
- Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
- Participate in community events as requested by store or district leadership.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
- Ensure pharmacy operations comply with applicable regulations, company policies, controlled substance laws, and Good Faith Dispensing requirements.
- Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and manage opening, closing, and shift changes.
- Collaborate with the Store Manager to develop strategic business opportunities.
- Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify productivity improvements.
- Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
- Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
- Prepare and submit records, reports, and other documentation required to operate the pharmacy.
- Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
- Set staff expectations and goals, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
- Identify high-potential staff and collaborate with the Store Manager on career progression.
- Address employee relations concerns, support employee welfare, and resolve complaints and conflicts.
- Maintain required licenses, credentials, and certifications; complete required education and company training.
- Keep pharmacy and healthcare knowledge current, pursue best practices, monitor personal performance, seek feedback, and engage mentors and coaches.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
- Build relationships with local physicians, nurses, and other healthcare providers, promote the pharmacy in the community, and support health and wellness awareness and business growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
