Pharmacy Manager

CVS Health•Shawnee, KS

13d•$65 - $85•Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance. They model compassionate care and help create a culture of excellence, safety, empowerment, and inclusion. The role includes working at the pharmacy bench, counseling patients, supporting immunizations and clinical services, onboarding and training pharmacy colleagues, and ensuring that pharmacy operations comply with legal, regulatory, and company requirements. The Pharmacy Manager directly manages the pharmacy team and pharmacy operations. This includes coaching colleagues, overseeing prescription fulfillment and inventory practices, supporting patient experiences, coordinating schedules, managing performance, reviewing business reports, and addressing operational or compliance gaps. The manager also partners with the Store Manager on talent development and supports access to care through pharmacist-delivered clinical services where permitted. The position requires an active pharmacist license in the state where the store is located, an active NPI, and 1–2 years of pharmacist experience. The role is full-time, with 40 anticipated weekly hours. The stated pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The role is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, pivot between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including the ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Ability to use mathematics to calculate quantities and days’ supply for prescription fulfillment.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to meet the stated physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; visual acuity; and lifting or exerting force as specified.
Team leadership and management skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, and promote a culture of excellence, safety, empowerment, and inclusion.
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team operations during bench shifts and coach colleagues to improve pharmacy performance.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow and required training or licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address operational, service, patient care, and compliance gaps.
Encourage feedback and take appropriate action to build psychological safety and an inclusive team environment.
Maintain clinical and technical skills, complete company-required training and CMEs, and pursue opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform essential customer service, communication, attention, focus, mathematical reasoning, and problem-resolution functions.
Meet the stated physical demands of the role, including standing and moving for extended periods, handling items, reaching, repetitive finger movements, bending, and lifting or exerting force as described.
Lead by example; delegate tasks; motivate, coach, provide feedback to, discipline, or terminate pharmacy team members; and perform additional tasks as directed by a supervisor or manager.