Pharmacy Manager

Weis Markets•Montoursville, PA

26d

About The Position

The Pharmacy Manager oversees pharmacy operations, staff, customer service, prescription quality, inventory, and department performance. The manager works collaboratively with store operations and pharmacy leadership to engage associates, communicate company strategy, build a profitable business, and grow prescription volume through clinical programs, including immunizations and Medication Therapy Management when available. The position supervises pharmacists, pharmacy associates, and support staff; directs their training and development; and manages hiring, performance reviews, rewards, discipline, and complaints in accordance with company policies and applicable laws. The manager also maintains pharmacy security and cleanliness, resolves customer concerns, communicates with physicians, and ensures department tasks are completed efficiently. Candidates must have a bachelor’s degree, Pharm.D., or equivalent in Pharmacy; two years of retail pharmacy experience; and immunization certification from an accredited organization. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities.

Requirements

Bachelor’s degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy.
Two years of retail pharmacy experience.
Immunization Certification through an accredited organization, such as APhA.
Ability to perform each essential duty satisfactorily.
Knowledge, skills, and abilities representative of those required to perform the role.

Responsibilities

Maintain a collaborative business relationship with store operations, encourage associate engagement, and communicate department and company strategy to pharmacy associates.
Ensure prescriptions are accurate and appropriate by completing Drug Utilization Review and Final Quality Assurance in accordance with state and federal Board of Pharmacy regulations.
Manage the department to build a profitable business and increase prescription growth through recommended clinical programs, including immunizations and, when available, Medication Therapy Management.
Work with the Pharmacy District Manager and pharmacy staff to control inventory, track weekly sales, and order pharmaceutical stock as needed to meet customer demand and maximize profits.
Align performance objectives with the seven key department metrics used to measure effectiveness and efficiency within the pharmacy department’s control.
Provide excellent customer service, assist customers with medical-related issues, and provide healthcare counseling.
Supervise pharmacists, pharmacy associates, and support staff; direct training, coaching, discipline, and overall management of pharmacy associates.
Maintain appropriate security of the pharmacy department.
Handle and resolve customer issues, complaints, and questions to build trust and loyalty.
Interact with physicians and use reference materials to obtain information about customers and prescriptions and resolve related issues.
Help maintain the pharmacy department by keeping it clean and orderly.
Review ongoing training and development of department personnel to improve performance, support continuous development, reduce turnover, and control labor costs.
Prioritize pharmacy department tasks and ensure their timely completion, including cycle counts, inventory management, and customer will-calls.
Interview, hire, train, direct, reward, and discipline associates; appraise performance and resolve complaints.