Pharmacy Manager

CVS Health•Reynoldsburg, OH

26d

About The Position

CVS Health Pharmacy Managers lead and develop a pharmacy team that provides exceptional patient care. They model genuine care and high standards, promote best practices, lead through change, address performance opportunities, support awareness of new programs, onboard pharmacy team members, and recognize colleagues’ success. They also work at the pharmacy bench, guide the team, counsel patients, and follow legal and regulatory requirements. The Pharmacy Manager is responsible for effective management of pharmacy operations and staff. The role includes safe and accurate prescription fulfillment, patient counseling and immunizations, inventory management, training and onboarding, regulatory compliance, scheduling, performance management, and operational improvement. The manager partners with the Store Manager and other pharmacy leaders, supports pharmacist-delivered clinical services where permitted, and builds a safe, inclusive, and empowering team environment. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, pivot between tasks, and confirm prescription information and label accuracy.
Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and conveying detailed spoken instructions accurately.
Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
Problem-resolution skills and judgment when handling challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to receive detailed information through oral communication.
Leadership and team-management skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and monitor progress toward completing required training and licensure on time.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained to work in the pharmacy and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; conduct annual performance reviews and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete company-required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
Lead by example; delegate tasks, empower and motivate team members, foster collaboration, and reinforce performance standards.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.