Pharmacy Manager
About The Position
The Pharmacy Manager provides pharmacy consulting services to patients on effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, staff engagement, and staff professional development through training, coaching, and performance management. The Pharmacy Manager oversees pharmacy operations and compliance, including prescription dispensing, controlled-substance procedures, staffing and scheduling, insurance claims, technology systems, documentation, and department maintenance. The manager also leads pharmacy staff hiring and performance activities in collaboration with the Store Manager, analyzes business and inventory performance, supports health and wellness strategy, and builds relationships with the local medical community.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
- Anticipate patient needs and promote pharmacy consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
- Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows and oversee staff scheduling, assignments, activities, opening, closing, and shift changes.
- Apply Good Faith Dispensing policy elements and comply with state and federal controlled-substance laws when filling prescriptions.
- Collaborate with the Store Manager to define and develop strategic business opportunities.
- Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify productivity improvements.
- Ensure insurance claims are processed accurately, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
- Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure employment-law compliance.
- Establish staff expectations and goals, promote teamwork, recognize improvement, oversee training, conduct performance reviews, and support career progression.
- Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
- Maintain required licenses, credentials, and certifications; complete required education credits and company training.
- Keep pharmacy and healthcare knowledge current, pursue professional development, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify trends and opportunities for improvement.
- Build relationships with local healthcare providers, promote the pharmacy within the community, and support health and wellness awareness and business growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
