Pharmacy Manager

Walgreens • Chicago, MI

15d

About The Position

The Pharmacy Manager provides medication-use consulting and preventive and clinical healthcare services to patients, including immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees efficient pharmacy operations, workflow, inventory, financial performance, and patient experience.

The position leads pharmacy staff performance, engagement, training, coaching, and formal performance management. It also supports staff development, maintains required credentials and clinical knowledge, communicates corporate health and wellness information, and works with the Store Manager and local healthcare community to support pharmacy growth and patient care.

The role requires a pharmacy degree and current pharmacist licensure in the states within the district. Walgreens describes itself as serving nearly 9 million customers and patients daily through approximately 8,500 U.S. and Puerto Rico stores, with approximately 220,000 team members. Salary depends on factors including geography, skills, education, and experience; the posting states the role will remain open until filled but does not provide a salary range in the supplied text.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
• Ability to maintain required licensing, credentialing, and certification under federal and state regulations to provide clinical services.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

• Provide empathetic medication counseling, including guidance on medicine use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products.
• Resolve patient issues, answer questions, anticipate patient needs, and promote a positive patient experience and awareness of Walgreens healthcare services.
• Provide clinical and wellness services, including immunizations, diagnostic testing, disease-state management, medication management, drug therapy reviews, and patient outcome services.
• Perform pharmacist duties such as compounding, reviewing drug therapy, verifying prescriptions, managing medications, and accurately dispensing prescriptions.
• Refer patients to medical providers when needed and follow up with providers about prescriptions, dosage, refills, interactions, allergies, alternatives, and clinical questions.
• Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, team activities, opening and closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with technology related to workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale registers.
• Identify productivity improvements and ensure insurance claims are processed accurately; work with insurers and providers to resolve issues and participate in third-party audits.
• Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
• Maintain the pharmacy department, including repairs, cleaning, equipment, and layout, to support a functional, presentable, and efficient workplace.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; support employment-law compliance, set goals and expectations, and foster teamwork.
• Oversee pharmacy staff training and formal performance reviews; recognize improvements, identify high-potential team members, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current and complete required education and company training.
• Pursue professional development by monitoring personal performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory, and identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and growth within the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager