Pharmacy Manager

Walgreens • Orlando, FL

5d

About The Position

The Pharmacy Manager provides pharmacy consulting and clinical healthcare services to patients, including counseling on effective medication use and drug interactions, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The position leads patient service and pharmacy operations, including prescription dispensing, medication management, insurance claim resolution, controlled-substance compliance, staff scheduling, pharmacy maintenance, and required records and reporting. It also manages pharmacy staff hiring and performance in collaboration with the Store Manager, maintains required credentials and professional knowledge, communicates relevant health and wellness information, analyzes pharmacy performance, and builds relationships with the local medical community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, answer questions, and model Walgreens customer-service practices.
• Anticipate patient needs and promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
• Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and coordination; solicit team suggestions; and manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support staff and patients using those systems.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions and address medication questions, interactions, allergies, and alternatives.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
• Prepare and submit records, reports, and other required documentation under state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination; support employment-law compliance, team goals, teamwork, and a shared vision.
• Oversee pharmacy staff training and performance reviews; recognize improvements, identify high-potential employees, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training.
• Pursue professional development by monitoring personal performance, soliciting feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Build relationships with local medical providers and promote the pharmacy and health and wellness services in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager