Pharmacy Manager

Walgreens • Amarillo, TX

4d

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The role leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, maintaining regulatory compliance, coordinating staff schedules and workflow, managing pharmacy systems and records, resolving insurance and patient issues, and maintaining the pharmacy department. The Pharmacy Manager also oversees hiring and performance management in collaboration with the Store Manager, supports staff training and career development, communicates health and wellness strategies, analyzes business performance, and develops relationships with the local medical community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if on file.

Responsibilities

• Greet patients, offer assistance, resolve issues, answer questions, anticipate needs, and promote a positive patient experience.
• Promote awareness and use of Walgreens healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, prescription interpretation, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled substance laws.
• Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions.
• Manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support pharmacy staff and patients with those systems.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
• Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
• Prepare and submit required records, reports, and other documentation in accordance with state and federal laws.
• Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
• Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate on career progression; address employee relations concerns and support staff morale and welfare.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training.
• Pursue professional development and seek constructive feedback, using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
• Develop relationships with local medical professionals and promote pharmacy services and business growth in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager