Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while overseeing staff performance, engagement, training, coaching, and formal performance management. The manager leads patient-service efforts, pharmacy operations, regulatory compliance, staff scheduling and development, and pharmacy maintenance. The role also analyzes financial, service, and inventory performance; supports business planning and growth; and builds relationships with the local medical community. The position requires a pharmacy degree and current pharmacist licensure in the states within the district.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
- Maintain required licensing, credentialing, and certification as established by federal and state regulations.
- Complete company-required education credits and training, including learning modules.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, answer questions, resolve issues, anticipate needs, and promote Walgreens pharmacy and healthcare services.
- Model customer-service practices that provide a distinctive, empathetic, inclusive patient experience.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
- Perform pharmacist duties including compounding, drug therapy reviews, medication verification and management, and accurate dispensing of prescriptions.
- Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, and manage opening, closing, and shift changes.
- Apply Good Faith Dispensing requirements and applicable state and federal controlled-substance laws when filling prescriptions.
- Collaborate with the Store Manager to develop strategic business opportunities.
- Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify productivity improvements.
- Ensure insurance claims are processed accurately, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers regarding prescriptions, dosages, refills, interactions, allergies, alternatives, and questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures where applicable.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
- Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
- Identify high-potential team members and support their career progression with the Store Manager.
- Address employee relations concerns, complaints, and conflicts and support team morale and employee welfare.
- Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current and complete required education and training.
- Pursue professional development through performance monitoring, feedback, and mentoring from the Healthcare Supervisor and Store Manager.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory and identify improvement opportunities.
- Develop relationships with local healthcare providers and promote pharmacy services and health-and-wellness awareness in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
