Pharmacy Manager

Walgreens•Green Valley, AZ

24d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The role delivers patient counseling and medication management, maintains compliant pharmacy operations, coordinates staffing and workflow, and supports the pharmacy’s technology, insurance processing, documentation, and facilities. It also manages staff hiring, training, performance, employee relations, and professional development in collaboration with the Store Manager. The Pharmacy Manager monitors pharmacy performance and inventory, builds relationships with local healthcare providers, and supports community health and wellness outreach.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit pharmacy records, reports, and other documentation required by law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvement, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and employee welfare to support team morale.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; pursue best practices to improve business acumen and pharmacy performance.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory activities; identify performance trends and improvement opportunities.
Build relationships with local medical professionals and promote the pharmacy in the community to support growth and health and wellness awareness.