Pharmacy Manager
About The Position
The Pharmacy Manager oversees pharmacy operations and associates, ensuring prescriptions are accurate and appropriate under applicable state and federal Board of Pharmacy regulations. The manager works collaboratively with store operations, communicates department and company strategy, and supports associate engagement. The role builds a profitable department and grows prescription volume through clinical programs, including immunizations and, when available, Medication Therapy Management. It also involves inventory oversight, customer service and healthcare counseling, maintaining pharmacy security and organization, and resolving customer concerns. The manager supervises pharmacists, pharmacy associates, and support staff, including hiring, training, coaching, performance reviews, discipline, and complaint resolution. The role requires a pharmacy degree, two years of retail pharmacy experience, and immunization certification.
Requirements
- Bachelor’s degree (BS), doctoral degree (Pharm.D.), or equivalent in Pharmacy.
- Two years of retail pharmacy experience.
- Immunization certification through an accredited organization, such as APhA.
- Ability to perform each essential duty satisfactorily.
- Knowledge, skills, and abilities representative of those required to perform the position’s duties.
Responsibilities
- Collaborate with the store operations team, drive associate engagement, and communicate department and company strategy to pharmacy associates.
- Ensure the accuracy and appropriateness of prescriptions through Drug Utilization Review and Final Quality Assurance in accordance with applicable state and federal Board of Pharmacy regulations.
- Manage the department to build profitability and prescription growth through recommended clinical programs, including immunizations and, when available, Medication Therapy Management.
- Work with the Pharmacy District Manager and pharmacy staff to control inventory, track weekly sales, and order pharmaceutical stock as needed to meet customer demand and maximize profits.
- Align performance objectives with the seven key department metrics and provide customer service, medical-related assistance, and healthcare counseling.
- Supervise pharmacists, pharmacy associates, and support staff.
- Direct the training, coaching, discipline, and management of pharmacy associates.
- Maintain appropriate security of the pharmacy department.
- Handle and resolve customer issues, complaints, and questions to build trust and loyalty.
- Interact with physicians and use reference materials to obtain customer and prescription information and resolve issues.
- Keep the pharmacy department clean and orderly.
- Review ongoing personnel training and development to improve performance, support development, reduce turnover, and control labor costs.
- Prioritize pharmacy tasks and ensure timely completion, including cycle counts, inventory management, and customer will-calls.
- Interview, hire, train, direct, reward, and discipline associates; appraise performance and resolve complaints in accordance with company policies and applicable laws.
Benefits
- Minimum essential coverage plan with 100% in-network coverage for preventive care services required by the ACA.
- Two supplemental medical plan options: Advantage and Elite.
- Dental insurance.
- Vision insurance.
- Short-term disability coverage.
- Term life and accidental death and dismemberment insurance.
- Voluntary hospital indemnity insurance.
- Voluntary critical illness insurance.
- 401(k) retirement savings plan.
- Scholarship program.
- Associate discount programs.
- Auto and home insurance.
- Employee assistance program.
- Pet insurance.
- Purchasing power program.
- Paid time off and sick pay, subject to position-specific eligibility and criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
