Pharmacy Manager

Walgreens•Newark, OH

12d•$67 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. The manager oversees efficient pharmacy operations, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads patient service and pharmacy operations, including counseling patients, managing prescription dispensing and clinical services, ensuring regulatory compliance, coordinating workflow and staffing, maintaining pharmacy systems and equipment, and completing required records. The manager partners with the Store Manager on staff hiring, performance management, business planning, and community relationships, and analyzes pharmacy performance to identify opportunities for improvement. The role also maintains required credentials and develops pharmacy and management knowledge through training and professional development.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Deliver a positive patient experience, resolve patient issues, and model customer-service practices for team members.
Promote Walgreens healthcare services, including consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance requirements, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems; identify productivity improvements.
Ensure accurate processing of insurance claims, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, complaints, conflicts, and team-member welfare to support morale and positive working relationships.
Maintain required licenses, credentials, and certifications; complete company-required education credits and training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local medical professionals and community members, promote pharmacy services, and support community health and wellness awareness.