Pharmacy Manager

CVS Health•Houston, TX

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The role models CVS Health’s purpose and standards, supports new program awareness and onboarding, recognizes colleagues, and works at the pharmacy bench by coordinating the team, counseling patients, and following applicable legal and regulatory guidelines. The manager oversees pharmacy operations and team performance, supports safe and accurate prescription fulfillment, promotes positive patient experiences, provides and supports immunizations and clinical care where permissible, and manages inventory. The role is also responsible for onboarding and training pharmacy colleagues, maintaining regulatory compliance, partnering with the Store Manager on talent development, supervising pharmacists, reviewing business reports and creating action plans, and fostering a safe, inclusive, and engaging team environment. The Pharmacy Manager must maintain relevant clinical and technical skills and comply with laws, professional standards, and CVS Health policies. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The stated pay range is $65.00–$85.00 per hour; the role is also eligible for a CVS Health bonus, commission, or short-term incentive program. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and conveying detailed spoken instructions accurately.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-resolution skills to assess challenging patient or colleague interactions and select an appropriate course of action.
Ability to perform the physical demands of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to express and exchange ideas verbally and receive detailed information through oral communication.
Leadership skills to set a positive example, delegate tasks, empower and motivate team members, encourage high performance, solve problems, adapt to changing circumstances, and take accountability.
Ability to coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, coach, and manage the pharmacy team, modeling expected standards and fostering a collaborative, safe, inclusive, and empowering work environment.
Provide and oversee safe and appropriate prescription dispensing, patient counseling, immunizations, and other pharmacist-delivered clinical care where permissible.
Oversee pharmacy bench shifts and strengthen performance measures through coaching and consistent follow-up.
Ensure prescription fulfillment follows pharmacy workflow procedures and safety guardrails at every workstation.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, monitor completion of required training and licensure, and support cross-trained colleagues’ training progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations; escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues for pharmacy work.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
Maintain relevant clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.