Pharmacy Manager

Walgreens•Lisle, IL

5d•$67 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position leads daily pharmacy operations, including staffing and workflow coordination, opening and closing, regulatory compliance, technology support, insurance claims, audits, records, and maintenance of the pharmacy department. It also supports hiring and employee relations, trains and evaluates pharmacy staff, communicates corporate health and wellness strategies, analyzes business performance, and develops relationships with local healthcare providers and the community to support pharmacy growth.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain the licensing, credentialing, and certification required by federal and state regulations to provide clinical services.
Complete required continuing education credits and company training.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Provide empathetic medication counseling and answer patients’ questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Deliver and promote pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, disease-state management, and patient outcome services.
Resolve patient issues and model customer-service practices that support a positive, inclusive patient experience.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including controlled-substance laws and the Good Faith Dispensing policy.
Establish and manage pharmacy workflows, including staff scheduling, role assignments, activity coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures where applicable.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit required pharmacy records, reports, and documentation in accordance with state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and support their career progression; address employee relations concerns, complaints, conflicts, and staff welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and develop pharmacy, healthcare, retail, and management knowledge; seek feedback and professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory and identify improvement opportunities.
Develop relationships with local healthcare providers and promote pharmacy services in the community to support growth and health and wellness awareness.