Pharmacy Manager - Sign On Bonus Available

Walgreens • Knoxville, TN

23h • $67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on effective medication use and drug interactions, and delivers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff development through training, coaching, and formal performance management.

The Pharmacy Manager oversees patient service, pharmacy operations, regulatory compliance, staffing, and workflow. The role counsels patients, performs pharmacist and clinical services, manages pharmacy systems and insurance issues, and maintains pharmacy facilities and required records. It collaborates with the Store Manager and healthcare community on staffing, business opportunities, pharmacy performance, and local health and wellness outreach. The manager also maintains required credentials and develops their own pharmacy and management knowledge.

Requirements

• BS in Pharmacy or PharmD from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

• Provide patient consultation on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Promote a positive patient experience, resolve patient issues, and increase awareness and use of pharmacy healthcare services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, and efficient department.
• Prepare and submit records, reports, and documentation required by state and federal law.
• Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary, while ensuring compliance with employment laws.
• Establish staff expectations and goals with the Store Manager; promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression.
• Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
• Maintain required licensing, credentialing, and certification for clinical services.
• Keep pharmacy and healthcare knowledge current, complete company-required education and training, and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
• Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory and identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote the pharmacy in the community to support business growth and health and wellness awareness.

Benefits

• Sign-on bonus available; the posting does not specify the amount or terms.
• Benefits information is available through the Walgreens benefits website; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager