Pharmacy Manager - Sign-On Bonus Available

Walgreens•Waterloo, NY

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about medication use and drug interactions, and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff engagement, and staff development through training, coaching, and formal performance management. The position oversees pharmacy operations and regulatory compliance, including dispensing, patient counseling, insurance claims, controlled-substance procedures, records, and pharmacy technology. It also manages staff performance and development in partnership with the Store Manager, monitors business performance, and builds relationships with the local medical community to support health and wellness awareness and pharmacy growth.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least six months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, address their questions and concerns, and model customer-service practices that promote a positive and inclusive patient experience.
Promote pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medications, including usage, side effects, interactions, contraindications, privacy, generic and lower-cost options, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements.
Establish efficient pharmacy workflows; oversee staff scheduling and role assignments; coordinate activities; solicit team suggestions; and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology related to workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale registers; identify productivity improvements.
Ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers; and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, alternatives, and healthcare services.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, as appropriate, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager; foster teamwork; recognize improvements; oversee staff training; and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licenses, credentials, and certifications for providing clinical services.
Keep pharmacy and healthcare knowledge current, pursue relevant best practices, and complete required education credits and company training.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote pharmacy services in the community; and support the Store Manager in expanding community health and wellness awareness.