Pharmacy Manager
About The Position
The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, providing clinical services, ensuring regulatory and policy compliance, coordinating workflow and staffing, supporting pharmacy technology, resolving insurance and patient issues, and maintaining pharmacy facilities and required documentation. The manager collaborates with the Store Manager on staffing, performance, business opportunities, and community health initiatives, and supports the professional development and welfare of pharmacy staff.
Requirements
- BS in Pharmacy or PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, resolve issues, answer questions, and model customer service practices that promote a positive patient experience.
- Promote Walgreens healthcare services, anticipate patient needs, and participate in community events as requested by store or district leadership.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost options, and over-the-counter products; refer patients to medical providers when needed.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
- Ensure pharmacy operations comply with applicable regulations, company policies, and standards.
- Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, suggestions, pharmacy opening and closing, and shift changes.
- Apply Good Faith Dispensing requirements alongside state and federal controlled-substance laws when filling prescriptions.
- Collaborate with the Store Manager to define and develop strategic business opportunities.
- Maintain knowledge of pharmacy technology systems and support staff and patients using those systems; identify productivity improvements.
- Ensure insurance claims are processed accurately, resolve payment rejections and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and respond to provider questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
- Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
- Identify high-potential team members and collaborate with the Store Manager on career progression.
- Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
- Maintain required licensing, credentialing, and certification for clinical services.
- Maintain and enhance pharmacy and healthcare knowledge, complete required education and training, and seek professional development and feedback.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
- Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
- Develop relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
