Pharmacy Manager

Walgreens•Massapequa, NY

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, while ensuring medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development. The manager oversees pharmacy operations and compliance, including dispensing practices, insurance claims, documentation, pharmacy systems, scheduling, and pharmacy facilities. The role also provides clinical services such as immunizations and diagnostic testing; develops staff through training, coaching, and performance management; and works with the Store Manager and local healthcare community to support business growth and community health awareness.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness and use of pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, verification, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Work with the Store Manager to set expectations and goals, foster teamwork, recognize improvements, oversee staff training, and conduct performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, support team morale, and resolve complaints and conflicts.
Maintain required licenses, credentials, and certifications for providing clinical services.
Keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness.