Pharmacy Manager

CVS Health•Boca Raton, FL

10d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and address performance opportunities. The role serves as a model for the pharmacy team, demonstrates compassionate care, supports change, and cultivates a safe, inclusive, and engaging workplace. The Pharmacy Manager oversees pharmacy operations and team performance, ensures safe and accurate prescription fulfillment, and maintains compliance with legal, regulatory, and company requirements. The manager provides effective patient counseling and immunization services, supports clinical care and access to care where permissible, and works to resolve insurance or medication issues. The role also manages pharmacy inventory, protects cold-chain products, and uses operational reporting to develop action plans. Responsibilities include onboarding and training pharmacy colleagues, overseeing Staff Pharmacists and District Support Pharmacists where applicable, managing performance, and coordinating schedules and staffing needs. The position requires flexibility to meet business needs, including regular attendance on nights and weekends, and the ability to work in other market locations when needed. This full-time role is listed at 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use math for prescription quantities, days’ supply, and bottle calculations.
Ability to identify challenging patient or colleague interactions and select an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and stoop; perform repetitive finger movements; and handle precision tasks.
Close visual acuity for transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to accurately communicate detailed instructions verbally and receive detailed information through oral communication.
Leadership skills, including setting a positive tone, delegating, motivating, problem-solving, adapting, and taking accountability.
Ability to work in the home store and across the market at other locations to meet business needs.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

Lead and develop the pharmacy team to deliver exceptional patient care and uphold best practices.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and improve pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety; invite feedback and take relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and ongoing learning.
Support access to care and patient outcomes through pharmacist-delivered testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements, patient privacy and security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Demonstrate attention, focus, adaptability, customer service, communication, mathematical reasoning, and problem-solving skills.
Lead by example, delegate and empower team members, motivate staff to meet standards, and coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.