Pharmacy Manager

CVS Health•Greensboro, NC

12d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and support safe, accurate, and compliant pharmacy operations. They model compassionate care, coach colleagues, oversee pharmacy workflow and performance, support immunization and clinical services, onboard and train pharmacy team members, manage talent and scheduling, review business reporting, and ensure compliance with applicable laws, regulations, and company policies. The role partners with the Store Manager and pharmacy colleagues to maintain staffing and training pipelines, improve patient outcomes, and foster a safe, inclusive, and engaging workplace. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with 42 anticipated weekly hours.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service orientation and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed spoken instructions.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead; stretch; perform repetitive finger movements; extend arms and hands; adjust machines precisely; and stoop or bend to move items.
Close visual acuity for transcribing, viewing computer terminals, reading, and inspecting small parts.
Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; consistently move objects using negligible force.
Ability to lead, delegate, motivate, coach, reinforce standards, provide feedback, solve problems, adapt to changing circumstances, and take accountability.
Ability to work in the home store and across the market in other locations to meet business needs.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach colleagues, follow up on performance, and strengthen pharmacy performance measures.
Direct the team in safe and accurate prescription fulfillment by following pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with special focus on protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure required training for licensure is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, annual reviews, and performance-gap follow-up.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans relating to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, psychological safety, and feedback.
Maintain clinical and technical skills through required training and continuing education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and provide coaching, feedback, discipline, or termination as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.