Pharmacy Manager

Walgreens•Perth Amboy, NJ

4d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff training, coaching, and formal performance management. The Pharmacy Manager also oversees pharmacy operations and regulatory compliance, coordinates staffing and workflow, supports pharmacy technology and insurance claim resolution, and maintains pharmacy records and facilities. The role collaborates with the Store Manager and healthcare providers, develops staff, and promotes Walgreens health and wellness services and the pharmacy business within the community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive and inclusive patient experience.
Anticipate patient needs and promote awareness and use of pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, coordinate activities, and manage opening, closing, and shift changes.
Ensure compliance with Good Faith Dispensing policy and state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Provide clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary, while ensuring compliance with employment laws.
Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, complaints, and conflicts, and support team-member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local medical professionals, promote pharmacy services in the community, and support health and wellness awareness and business growth.