Pharmacy Manager

CVS Health • Shawnee, KS

11d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and support pharmacy performance. The role models compassionate care, coaches colleagues, identifies performance opportunities, and supports change, onboarding, and recognition. The manager works at the bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements.

The manager oversees daily pharmacy operations, including safe and accurate prescription fulfillment, immunization services, inventory practices, training and licensure progress, scheduling, performance management, and compliance. They partner with the Store Manager to maintain a pipeline of cross-trained colleagues and use business reporting to develop action plans. The role also supports pharmacist-delivered clinical services where permitted and maintains current clinical and technical skills. Regular, predictable attendance, including nights and weekends, is required. The stated schedule is 40 hours per week, full time.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer-service and team orientation, including friendly assistance and appropriate response to patient reactions.
• Verbal and written communication skills, including active listening.
• Ability to use mathematics to calculate quantities, days’ supply, and prescription fill requirements.
• Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
• Ability to lead, delegate, motivate, adapt, take accountability, and address challenges.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model company values, and establish a safe, inclusive, empowering team culture.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen performance through coaching and follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists, including CVS workflow training, and monitor progress toward required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and create action plans addressing workflow, service, patient care, and compliance gaps.
• Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Lead by example, delegate tasks, empower and motivate team members, and foster collaboration and high performance.
• Coach, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Complete other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed