Pharmacy Manager

CVS Health•Dallas, TX

12d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They model genuine care and set standards for pharmacy performance, safety, quality, and compliance. The role includes working at the bench, counseling patients, overseeing prescription fulfillment, supporting immunizations and clinical services, and addressing operational performance opportunities. The Pharmacy Manager directly manages pharmacy team members and operations, including onboarding and training, scheduling, performance management, inventory practices, regulatory compliance, and collaboration with the Store Manager and district support. Managers foster a safe, inclusive, and empowering team culture; review business reporting and develop action plans; maintain clinical and technical skills; and comply with applicable laws, professional standards, and CVS Health policies.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly, responsive customer service and understand and appropriately respond to patients’ reactions.
Verbal and written communication skills, including active listening and conveying and receiving detailed information accurately.
Ability to use mathematics for prescription calculations, including quantities and days’ supply.
Ability to identify challenging interactions and select appropriate courses of action.
Ability to lead and set a positive tone, delegate, foster collaboration, motivate team members, solve problems, adapt to changing circumstances, and take accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; control precision; stoop and bend; and maintain close visual acuity.
Ability to occasionally lift up to 20 lbs., frequently lift up to 10 lbs., and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, and follow up consistently to strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding and training for new Technicians and Pharmacists, and ensure trainees progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, conduct annual reviews, and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks; motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate; and address challenges using problem-solving and adaptability.
Perform additional tasks as directed by a supervisor or manager.