Pharmacy Manager

Walgreens•Simpsonville, SC

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, medication management, and other wellness services. The role ensures medications are accurately reviewed, compounded, dispensed, and verified in accordance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads pharmacy operations, including staff scheduling, opening and closing, prescription fulfillment, controlled-substance compliance, insurance billing, technology support, records and reporting, and upkeep of the pharmacy department. It also manages staff hiring, coaching, training, performance reviews, employee relations, and career development in partnership with the Store Manager. The Pharmacy Manager analyzes performance and inventory data, builds relationships with local healthcare providers, and promotes pharmacy and health services in the community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific pharmacy experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
Must maintain required licensing, credentialing, and certification to provide clinical services.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

Engage patients, resolve issues, answer questions, anticipate needs, and model customer-service practices that support a positive patient experience.
Promote Walgreens healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, prescription review and verification, medication management, and accurate dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, controlled-substance laws, and Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including scheduling staff, assigning roles, coordinating activities, soliciting suggestions, and managing pharmacy openings, closings, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution, and follow company procedures for virtual product review in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functioning, presentable, and efficient department.
Prepare and submit pharmacy records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as necessary, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, recognize staff improvements, and foster a shared vision.
Oversee staff training and conduct formal performance reviews; identify high-potential employees and collaborate on their career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local medical professionals and promote the pharmacy and health and wellness services in the community.