Pharmacy Manager

CVS Health•Saint Albans, WV

7d•$65 - $81

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and support change and continuous improvement. The role models compassionate care and accountability, oversees pharmacy operations and team performance, supports onboarding and training, and ensures safe, accurate, and legally compliant dispensing and clinical services. The Pharmacy Manager manages pharmacy team members, supports patient counseling and immunizations, maintains inventory practices, and partners with the Store Manager on staffing and talent development. The role also monitors operational reporting, addresses performance gaps, fosters an inclusive and psychologically safe workplace, maintains clinical and technical skills, and helps expand access to pharmacist-delivered care where permitted.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills to choose an appropriate course of action in challenging patient or colleague interactions.
Ability to perform the stated physical demands, including standing for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
Team management and leadership skills, including delegation, motivation, coaching, problem solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory and coach the team on inventory best practices, especially cold-chain product protection.
Conduct onboarding for new Technicians and Pharmacists, including CVS workflow training, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate and oversee the pharmacy schedule, and contribute to a safe and inclusive team environment.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to controlled substances, recordkeeping, privacy, security, and workplace safety.
Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.