Pharmacy Manager

CVS Health•West Palm Beach, FL

6d•$65 - $85•Onsite

About The Position

CVS Health is seeking a Pharmacy Manager to lead and develop a retail pharmacy team in delivering safe, compassionate, and effective patient care. The role cultivates a culture of excellence by modeling genuine care, promoting best practices, leading through change, and identifying performance opportunities. The Pharmacy Manager supports program awareness, colleague onboarding, recognition, and compliant pharmacy operations while working at the bench and providing meaningful patient counseling. The manager oversees the pharmacy team and operations, including prescription fulfillment, immunizations, inventory, training, staffing, performance management, and compliance with applicable laws and regulations. The role partners with the Store Manager and district colleagues to build pharmacy talent and support access to clinical services. It requires flexibility to meet scheduling and business needs, regular and predictable attendance including nights and weekends, and the ability to complete required training on time. This is a full-time position with anticipated hours of 40 per week. The stated typical pay range is $65.00–$85.00, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. The position requires active pharmacist licensure in the state where the store is located, an active National Provider Identifier, and not being on the DEA Excluded Parties list. Candidates must have 1–2 years of pharmacist experience. Preferred qualifications include completion of the CVS Pharmacy Manager Emerging Leader program, 3–5 years of related experience, and the ability to work at the home store and other market locations as needed. The role involves extended periods of standing and mobility, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control, stooping, and close visual work. It may involve occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service, team orientation, active listening, and verbal and written communication skills.
Ability to use mathematical reasoning for prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, stoop, and perform repetitive finger and precision tasks.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate and receive detailed information orally.
Leadership, delegation, motivation, coaching, problem-solving, adaptability, and accountability skills.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling compassionate care and promoting best practices.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team performance during bench shifts through coaching and consistent follow-up.
Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote positive patient experiences by demonstrating empathy, collaborating with patients’ healthcare teams, and resolving insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, assess performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture and encourage feedback and appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate colleagues, solve problems, adapt to changing circumstances, and provide feedback, coaching, discipline, or termination as appropriate.
Perform additional tasks as directed by a supervisor or manager.