Pharmacy Manager

Walgreens•Haddon Township, NJ

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The manager oversees pharmacy operations and compliance, supports patients and providers with medication and insurance questions, and promotes Walgreens healthcare services in the community. The role also hires, trains, coaches, and evaluates pharmacy staff; maintains required credentials and professional knowledge; and works with the Store Manager and local healthcare providers to improve pharmacy performance and community health awareness.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
Anticipate patient needs and promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant corporate health and wellness information to pharmacy staff.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, fulfillment, billing, documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure accurate insurance claims processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager; foster teamwork, recognize improvement, oversee training, and conduct formal performance reviews.
Identify high-potential employees and collaborate with the Store Manager on career progression; address employee relations concerns and support staff morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and training; keep pharmacy and healthcare knowledge current; and pursue professional development.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support efforts to expand health and wellness awareness.