Pharmacy Manager

CVS Health•01123 - Connecticut CVS Pharmacy, L.L.C., CT

13d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of excellence, safety, and inclusion. The role manages pharmacy operations and team performance, supports safe and accurate prescription fulfillment, provides patient counseling and immunizations, and helps patients resolve insurance and medication issues. The manager also supports clinical care services, including testing and prescribing where permitted, while ensuring compliance with applicable laws, regulations, professional standards, and CVS Health policies. Responsibilities include overseeing pharmacy staff and workflow; onboarding and training pharmacists and technicians; coaching, evaluating, and developing colleagues; managing scheduling and inventory; reviewing business reports and addressing performance gaps; partnering with the Store Manager on pharmacy talent needs; and maintaining required clinical and technical skills. The role requires regular and predictable attendance, including nights and weekends, and flexibility to support business needs, potentially across other locations in the market.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning sufficient to calculate prescription quantities and days’ supply.
Problem-solving skills to identify challenging interactions and choose an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, provide feedback, discipline, and, when necessary, terminate pharmacy team members.
Ability to adapt to changing circumstances and take accountability.
Physical ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, manipulate items, work with fingers repetitively, adjust machines precisely, stoop, and perform tasks requiring close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, setting a positive example and fostering a collaborative, safe, inclusive, and engaging environment.
Manage and improve patient health through safe and appropriate dispensing, counseling, immunizing, and pharmacist-delivered clinical services where permitted.
Oversee the pharmacy team during bench shifts, coach colleagues, follow up on performance, and strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing staff to follow pharmacy workflow procedures and safety guardrails.
Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new technicians and pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, provide feedback, deliver annual performance reviews, and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build psychological safety by inviting feedback and taking appropriate action; empower, motivate, and support pharmacy colleagues.
Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Perform additional tasks as directed by a Supervisor or Manager.