Pharmacy Manager

CVS Health • 00785 - Connecticut CVS Pharmacy, L.L.C., CT

20d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of safety, quality, inclusion, and accountability. The role includes direct management of pharmacy team members and oversight of pharmacy operations, while modeling compassionate patient care and complying with applicable laws, regulations, professional standards, and CVS Health policies.

The Pharmacy Manager oversees pharmacy workflow and prescription fulfillment, supports safe and accurate dispensing, provides patient counseling and immunizations, and helps expand access to clinical services where permitted. The manager coaches and develops colleagues, oversees onboarding and training, monitors performance and operational reporting, manages inventory, and partners with the Store Manager to build a pipeline of cross-trained pharmacy colleagues. The role requires flexibility to meet scheduling and business needs, including regular and predictable attendance at nights and weekends.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and prescription fill requirements.
• Problem-resolution skills to choose appropriate actions in challenging patient or colleague interactions.
• Ability to lead by example, delegate, motivate, coach, provide feedback, and foster collaboration and high performance.
• Ability to adapt to changing circumstances and take accountability.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small items.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, coach colleagues, and address performance opportunities.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts and strengthen pharmacy performance through coaching and follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists, provide CVS workflow training, and monitor completion of required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, annual reviews, and follow-up.
• Remain flexible to scheduling and business needs, write or delegate the pharmacy schedule, and support a safe, inclusive, and engaging team environment.
• Review business reports, identify operational gaps, and develop action plans covering workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
• Maintain relevant clinical and technical skills, complete required trainings and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance requirements and patient privacy and security.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed